Place an order with Bed Mosquito Net.

Would you like to place an order with Bed Mosquito Net? Follow the steps below:

1 – Basket:

Check the contents of your order in the basket. At this stage, you can change the quantities of the items and add a promotional code.

2 – Customer information:

Enter your personal information to finalise your order.

3 – Delivery:

We offer secure delivery of your order.

4 – Payment:

Choose the payment option that suits you best from our various payment options.

5 – Order confirmation:

Once you have completed all the steps, make sure you reach this stage to confirm that your order has been registered. You will also receive a confirmation by e-mail or SMS (if you have provided your telephone number) with your order reference.

Are you unsure about the size of an item?

If you have any doubts after viewing the item, please do not hesitate to contact our customer service team. Our team will be happy to help you quickly.

Order processing times

On average, it takes 48 hours to process an order. Please note that orders are prepared from Monday to Friday, when all products are available.

Delivery

Delivery times to France and Europe:

For deliveries to France and Europe, please allow 10 to 20 working days, including processing of your order, preparation of the products and delivery. We do our best to deliver quickly without compromising the quality of the items. Delivery is free of charge.

Delivery times worldwide:

For international deliveries, the delivery time is 14 to 21 working days worldwide. We also offer free delivery anywhere in the world (excluding French overseas departments and territories).

Cost of delivery

At Bed Mosquito Net, secure delivery is FREE in mainland France and worldwide (excluding DROM).

Order tracking

Once your order has been placed, you will automatically receive an order number by SMS (if you have provided your telephone number) or by e-mail. Use this order number on our tracking platform to follow the progress of your parcel. Please note that tracking information may take 5 to 10 working days to update.

Problems with order tracking

If you have entered your order number into our tracking platform and no information appears, don’t worry. Sometimes it can take between 5 and 10 working days for the carrier to update the tracking information. If the problem persists, please contact our Customer Service department for further assistance.

Items missing from your order

If you ordered several items and only received some of them, don’t worry. We work with several storage warehouses, which may mean that items are delivered in several orders. You will receive the rest of your order at a later date.

Non-receipt of your order

If you have not yet received your order, please first check the status of your parcel on our tracking platform. If you have any further questions, please contact our customer service department by e-mail at admin@zb-seo.com.

Payment

Payment methods accepted:

Your security is our priority. We only accept secure payment methods:

  • Visa or Mastercard
  • Apple Pay
  • American Express

All payments are protected by our 128-bit SSL encrypted payment processor. Please note that we do not currently accept cheques.

Security of your information

Your information is secure at Bed Mosquito Net. Our shop uses the HTTPS protocol, guaranteeing the security of your transactions. The SSL certificate is represented by a padlock in the address bar of your browser, indicating that your data is protected against hackers and identity theft.

Debiting your card after ordering

The amount due will be debited from your card within 24 hours of placing your order.

Refused payment

If your payment has been refused, please first check the expiry date of your bank card and make sure that you have not reached the spending limit on your card. For more information, please contact your bank.

Discount codes

Except in exceptional circumstances, we only accept one discount code per order.

Returns and refunds

Returning an item:

If you wish to return your order or an item for X reasons, you have 14 working days from receipt of your order to do so. Items returned must be new, unworn and unwashed. Please note that we will inspect returned items to check their condition.

To find out how to return an item, please send an e-mail to admin@zb-seo.com indicating your request and your order number.

All returns made after the statutory 14 day cancellation period from the date of delivery will not be refunded. Thank you for your understanding.

Refund policy

Our refund policy is to refund the full amount of the returned item within 14 days of receipt of the returned item. The refund will be made using the same method of payment used for the original order.

My refund does not appear on my statement

If your refund does not appear on your statement after 14 working days, please contact our customer service team for further assistance.

After-sales service

After-sales service opening hours:

Our After-Sales Service is available from Monday to Saturday and responds on average within 24 to 48 hours (excluding weekends and public holidays).

If you have any other questions that we haven’t answered, please contact our customer service department by e-mail at admin@zb-seo.com. Our team will be delighted to answer your query. Your satisfaction is our priority, so don’t hesitate to contact us if you have any questions! ☀️